1. INTRODUCTION

This document, GTC, together with the documents mentioned in it, establishes the conditions governing the purchase of services on the website www.hammamvejer.com owned by Hammam Vejer, SL with address at C / Eduardo Shelly, 8 – 11150 Vejer de la Frontera (Cadiz) and email address: hammam@vejer.com.

Please read these terms and conditions carefully before using this website.

By using this website or make a purchase order through it, you are bound by these GTC, which may be modified, but will apply the GTC in force at the time of use of the website or conclusion of the contract.

The USER may access, print, download and save the General Terms and Conditions of Use at any time. These Conditions will be permanently accessible on the Website through the link terms and conditions of contract.

The elements of the Website, as well as the services that appear for sale have been originally created in their idea, image, production system, etc., expressly by our company. The reproduction, publication, transmission, transmission, modification or distribution by any means of any element of this Web site is expressly prohibited. The photographs, images, illustrations, designs, graphics, icons and any other element that forms part of the website are the exclusive property of Hammam Vejer, S.L.

 

2. CONCLUSION OF THE SALES CONTRACT

Hammam Vejer, S.L. reserves the right to decide, at any given time, the different circuits, massages and treatments offered to Clients. Thus, Hammam Vejer, S.L. may, at any time, add new services to those currently offered. Likewise, Hammam Vejer, S.L. reserves the right to withdraw or stop offering, at any time and without prior notice, any of the services offered.

The General Contracting Conditions regulate the distance selling relationship between Hammam Vejer, S.L. and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current regulations on Personal Data Protection (Regulation (EU) 2016/679), Law 7/1996, of January 15, 1996 on Retail Trade Regulation and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce and Directive 2009/22/EC of the European Parliament and of the Council, of April 23, 2009, on injunctions for the protection of consumers’ interests.

Once inside www.hammamvejer.com, and in order to access the contracting of the different services, the User must follow all the instructions indicated in the BOOKING process, which will imply the reading and acceptance of all the general and particular conditions set in www.hammamvejer.com.

PROCESS OF RESERVATION OF SERVICES

The contracting of the services of the web can be carried out according to what is established in the present general contracting conditions. The person making the reservation must provide their personal data (name, surname, telephone, email, postal code, province, country) and the personal data of the companions or persons included in the same in order to make the corresponding reservation and assignment of the contracted services, communicate any changes related to their reservation and shift, and inform them of the necessary conditions for an adequate provision of the service.

The availability of the offers provided by Hammam Vejer, S.L. through its website may vary depending on customer demand. In general, all the services offered appear to be available. However, all reservations are subject to availability and confirmation by us.

In order to make any reservation at www.hammamvejer.com it is necessary that the Client is of legal age.

The Client can choose any circuit or treatment presented by Hammam Vejer, S.L. in its menu of services. The services offered, together with their main characteristics and price, appear on the screen. Once you have selected the service to be contracted, you can click on the booking button to choose the day and time slot of your interest.

The use of these services, will imply the full and unreserved acceptance, and the validity, of each and every one of the GTC that will be considered automatically incorporated into the contract that is signed with Hammam Vejer, S.L., without the need for its written transcription in the same.

Recruitment procedure:

  • Access our service charter.
  • Select the desired service.
  • Click on “Book”.
  • Enter your personal and payment details.
  • Accept the Terms and Conditions and Privacy Policy.
  • Make reservation and payment.
  • Receive a confirmation e-mail.

To confirm the booking, the user must provide his/her credit card details. Once the booking has been processed and as soon as possible, always within 24 hours of the booking being processed, we will send you proof of the booking by e-mail. This e-mail will serve as proof of the contract. If you do not agree with the data contained in this confirmation, you can request a modification of the data.

The contract will be archived in electronic format. Likewise, it is recommended that the Client prints and/or keeps a copy on a durable medium, as well as the proof of receipt sent by Hammam Vejer, S.L. by e-mail.

We offer you the possibility of making your reservation directly at our facilities, in which case payment will be made on the spot by dataphone.

PURCHASE OF GIFT VOUCHERS

You can purchase a gift voucher through our website www.hammamvejer.com. To do so, all you have to do is access our service menu and follow the steps described below:

Gift voucher purchase procedure:

  • Go to our list of services.
  • Select the desired service.
  • Click on “Gift experiences”.
  • Enter your personal and payment details.
  • Accept the Terms and Conditions and Privacy Policy.
  • Make purchase and payment.
  • Receive a confirmation e-mail..

Once payment has been made, always within 24 hours of purchase, you will receive a confirmation email with a code equivalent to the gift voucher selected. This email will serve as proof of the contract. You will be able to forward the email directly to the recipient of the gift, who, if they wish, will be able to book their appointment directly through the website. To do this, you must follow the steps described in the service booking process and enter the code you received by email.

The gift voucher has a one-year expiry date from the time of purchas

 

3. PRICE

The price of each service will be the one stipulated at all times on our website, and is expressed in Euros (€), as currency. The prices relating to the booking of Services are indicated before, during and after the booking, and include only what is stated in the description of each circuit or treatment.

When confirming the reservation, the Customer is informed of the total price including taxes.

The prices on this website include the corresponding taxes (e.g. VAT). The price of the service(s) purchased and the applicable taxes are therefore shown on the final invoice.

 

4. METHOD OF PAYMENT

At www.hammamvejer.com we accept the following means of payment:

  • Credit or debit card: Visa, Visa Electron, Mastercard and American Express. We use the virtual POS. When you make your reservation, your card will immediately be charged to your account.
  • Paypal.

Your card is charged in real time through the corresponding payment gateway, once the authenticity of the data provided has been verified. Non-refundable bookings are always paid for by credit card, which is charged in real time.

Our company uses a security certificate S.S.L “Secure Sockets Layer” protocol designed to allow the secure transmission of information. In order to provide maximum security to the payment system, we use secure payment systems from leading financial institutions in electronic commerce. Payments by credit card will be made through a payment gateway, and your data will be encrypted under the secure server of the virtual POS, depending on the payment platform chosen by the user, so that all personal data entered in these payment platforms, including credit cards, are sent encrypted (encrypted) to a secure server.

By accepting the GTC, the user expressly authorises Hammam Vejer, S.L. to automatically charge for the provision of its services, for which purpose it may use the details of the bank card provided by the user at the time of booking the service.

The user declares that he/she is the holder of the bank card provided for the payment of the services provided by Hammam Vejer, S.L. and/or that it belongs to a third party who expressly authorised him/her to use it.

The user guarantees that the personal and billing data provided to Hammam Vejer, S.L. are true, exact, current and complete and is responsible for notifying Hammam Vejer, S.L. of any modification of the same, so that the corresponding payment can be made.

In the event that Hammam Vejer, S.L. could prove that the user committed fraudulent practices in relation to the use of the bank card for the payment of the services provided through the online Check-out process, Hammam Vejer, S.L. reserves the right to initiate the legal actions that by law correspond to it.

 

5. TAXES

All the services of this website include the legally established taxes.

In the event that the tax rate changes between the date of the reservation and the date of enjoyment, generating a disparity according to tax regulations, the rate to be applied to the final price will be that which corresponds at the time of enjoyment of the services, even in cases where this would cause an increase in relation to the total price indicated to the client in the reservation.

 

6. RIGHT OF CANCELLATION

We have a flexible and simple cancellation policy.

Bookings can be cancelled or modified up to 12 hours before the date and time of the appointment, otherwise the full amount or the gift voucher will be forfeited.

For booked groups (maximum 12 people), the guarantee, cancellation or change period will be one week from the booked date.

 

7. WITHDRAWAL

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of 16 November, which approves the text referred to in the General Law for the Defence of Consumers and Users.

This right of withdrawal is not applicable to, among others:

  • Provision of services already executed or commenced.
  • The provision of accommodation services or services related to leisure activities, if the contract provides for a specific date or period of performance.

The deadline for withdrawal from the contract for the provision of services is 14 calendar days from the day of conclusion of the contract. Provided that a reservation date has not been closed, the user must inform Hammam Vejer, S.L. of his/her wish to exercise this right, which he/she may do by filling in the following WITHDRAWAL FORM.

Exercising the right of withdrawal will result in the cancellation of the service.

Hammam Vejer, S.L. will communicate to the consumer on a durable medium an acknowledgement of receipt of said withdrawal.

Withdrawal implies that Hammam Vejer, S.L. will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for its payment (provided that the service contracted is not within the exceptions indicated above).

Once we receive the request, we will contact the Client to inform him/her of the details of the refund.

 

8. SPECIAL CONDITIONS

  • Arab baths tour service: This service is optional, at the Customer’s choice.
  • Duration of the service: The duration of the service is 90 minutes.
  • Start of the service: Once you arrive at the Hammam reception, you will be provided with a towel for each user, and you must leave your footwear in a locker. Our changing rooms are equipped with all the products you may need once your session is over.
  • The bikini or swimming costume dryer is located in the corridor between changing rooms.
  • Hammam Vejer, S.L. has one changing room for men and another for women.
  • Although the hammam is mixed, we can offer special schedules only for women, on Thursdays and Fridays from 12:00 to 15:00 hours.
  • If two massages are contracted to come with a companion, we cannot guarantee that the massage service will be given to both at the same time.
  • Children under the age of 18 must be accompanied by an adult.

CONDITIONS OF USE OF THE FACILITIES

  • The use of swimming trunks is compulsory.
  • Hair must be tied back. Caps are not necessary.
  • The hammam is a place of peace and relaxation, so please behave respectfully with the rest of the other users.
  • The Hammam offers water and Moroccan mint tea.
  • It is not possible to access the facilities with water games or floats.
  • Mobile phones must be switched off or left on aeroplane mode in any area of the Hammam.
  • For safety reasons, children under 18 years of age are not allowed in the Turkish bath.
  • The Hammam de Vejer is not responsible for theft, robbery or loss of objects.

PRECAUTIONS

  • Health recommendations suggest that children under the age of 18 should not enter the Turkish bath. For this purpose, any member of the staff may request a document certifying the age of the user.
  • Pregnant women and persons suffering from heart disease, diabetes, hypo- or hypertension should not use these facilities without medical authorisation.
  • Persons suffering from infectious diseases that endanger the health of other users (skin problems, flu, etc.) are not allowed to enter.

 

9. POLICY FOR MINORS

  • Minors under the age of 18 must be accompanied by an adult.
  • For safety reasons, children under the age of 18 are not allowed in the Turkish bath.

 

10. PUBLIC ORDER

The user undertakes to use the services in accordance with the law, morality, good customs and public order, as well as with the provisions of these GTC. Consequently, he/she is obliged not to use the services for purposes or effects that are illicit and/or contrary to what is established in the present Terms and/or General Contracting Conditions, harmful to the rights and/or interests of third parties or which, in any way, may damage the services of Hammam Vejer, S.L. and/or its image..

 

11. QUALITY

Hammam Vejer, S.L. may, for greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the operating, technical and usage conditions of the services. Likewise, in order to improve the service and establish an optimum level of quality, the ultimate objective of Hammam Vejer, S.L., users may suggest those modifications that they consider useful, by contacting those responsible for the page via the e-mail address: hammam@vejer.com.

 

12. NOTIFICATIONS

For the purposes of making the appropriate notifications, the company designates the address specified in the legal notice as the contact address. The e-mail address provided by the User during the registration process on our website will be used by the company for the purpose of sending notifications to the User.

The User is obliged to keep the data referred to in this clause duly updated for the purposes of notifications.

All notifications made by the company to the User will be considered validly made if they have been made using the data and through the aforementioned means.

The company accepts no liability for any damage that may occur due to the User’s failure to comply with his obligation to keep his contact details up to date.

 

13. LANGUAGE

In accordance with the provisions of art. 27. 1d) of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, you are informed that you can access our website, as well as the general contracting conditions and carry out any transaction in Spanish.

 

14. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract is binding on both you and us, as well as our respective successors, assigns and successors in title. You may not transfer, assign, encumber or otherwise transfer a Contract but you may assign or donate the purchased product to anyone you wish. We may transfer, assign, encumber, sub-contract or otherwise transfer a Contract or any of our rights or obligations under it to or for us at any time during the term of this Contract. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect your statutory rights, if any, as a consumer or void, reduce or otherwise limit any express or implied warranties we may have given to you..

 

15. FORCE MAJEURE

We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract which is caused by events beyond our reasonable control (“Force Majeure Event”).

Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control, including but not limited to the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Household confinement, e.g. in case of COVID and similar.
  5. Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
  6. Impossibility to use public or private telecommunication systems.
  7. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  8. Strike, failure or accidents in maritime or river transport, postal or any other type of transport.

Our obligations under the Contracts shall be deemed to be suspended for the period during which the Force Majeure Event continues and we shall have an extension of time to perform such obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Contract despite the Force Majeure Eve

 

16. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through our website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, and in particular those of the customer’s domicile.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide the customer with the following link to access the European Union’s online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

 

17. COMPLAINT FORMS

In accordance with the provisions of Decree 72/2008, of 4 March, which regulates the complaint and claim forms for consumers and users in Andalusia, we inform you of the existence of complaint forms available to the public, which you may request by sending a message to the following email address: hammam@vejer.com.