{"id":676,"date":"2022-03-12T21:02:57","date_gmt":"2022-03-12T20:02:57","guid":{"rendered":"https:\/\/hammamvejer.com\/faq\/"},"modified":"2024-07-31T11:46:03","modified_gmt":"2024-07-31T09:46:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/hammamvejer.com\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_row type=&#8221;vc_default&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;]<\/p>\n<h2>General information<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;fila-texto-faq&#8221;][vc_column][vc_column_text]<\/p>\n<ul>\n<li>Each client is free to choose their own route.<\/li>\n<li>The duration of the tour is 90 minutes.<\/li>\n<li>Upon arriving at the Vejer Hammam, you will be provided with a towel and you can leave your shoes in the lockers. We keep our changing rooms stocked with items you\u2019ll need post-services; swimsuit dryer, shower products, hair products, styling tools, body lotion, and other small cosmetic items that might come in handy after a visit to the hammam.<\/li>\n<li>The bikini or swimsuit dryer is located in the hallway between changing rooms.<\/li>\n<li>Changing rooms are separate but the Hammam is mixed.<\/li>\n<li>We do not have space for simultaneous massages. Massages are given in order of timing on your booking.<\/li>\n<li>Minors under 14 years of age are not admitted. Children&#8217;s up to 14 years must be accompanied by an adult.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;]<\/p>\n<h2>FAQ&#8217;s<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;fila-faqs&#8221;][vc_column][vc_toggle title=&#8221;How can I make a reservation?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>The best way to book is on our website <a href=\"http:\/\/hammamvejer.com\">hammamvejer.com<\/a><\/li>\n<li>You can also book by phone on <a href=\"tel:+34621193030\">+34 621 19 30 30<\/a>, by email at hammam@vejer.com<\/li>\n<li>Or physically at the reception located in Calle Eduardo Shelly 8, Vejer<\/li>\n<li>Please plan to arrive on time. Unfortunately, arriving late will limit your treatment time, as we will honour our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the minimum age to access?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Minors under 14 years of age are not admitted. Children&#8217;s up to 14 years must be accompanied by an adult.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How far in advance should I book?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>We suggest you book in advance especially Easter week, bank holidays &amp; June to October. Check out the availability on our website.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I book the entire Hammam?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Yes of course, contact us by phone <a href=\"tek:+34621193030\">621 19 30 30<\/a> or by email at <a href=\"mailto:hammam@vejer.com\">hammam@vejer.com<\/a><\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What do I wear?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>A bikini or swimsuit. You can leave your shoes at the lockers.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do I need a bathing cap?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>No, but you are requested to tie up long hair.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you provide towels?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Yes, you must <span class=\"css-901oao css-16my406 r-poiln3 r-b88u0q r-bcqeeo r-qvutc0\">give<\/span> <span class=\"css-901oao css-16my406 r-poiln3 r-b88u0q r-bcqeeo r-qvutc0\">it<\/span> <span class=\"css-901oao css-16my406 r-poiln3 r-b88u0q r-bcqeeo r-qvutc0\">back at the<\/span>\u00a0reception at the end of your experience.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What other products do you provide?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Locker for your belongings<\/li>\n<li>Swimsuit dryer<\/li>\n<li>Hair dryer<\/li>\n<li>Shampoo, soap, body lotion etc. for after your hammam circuit<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do I pay in advance?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Reservations made through our website or gift vouchers purchased online are automatically charged to your credit card.<\/li>\n<li>If you book a session by telephone or visiting the Hammam you will only be charged when arriving for your session.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is your cancellation policy?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Bookings are non-refundable and can be modified up to 24 hours before the date and time of the appointment, otherwise the full amount will be forfeited. Bookings can be redeemed for one year from the date of purchase.<\/li>\n<li>For booked groups, the deadline for cancelling or changing the date will be one week before the booked date.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the return policy for Hammam products?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>The purchase of any product offered by Hammam will have a return time of 7 calendar days from the date of purchase if its original packaging is intact.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How can I purchase a gift voucher?&#8221; el_class=&#8221;pregunta&#8221;]<\/p>\n<ul>\n<li>Gift vouchers are available on our website <a href=\"https:\/\/hammamvejer.com\/en\/product-category\/vouchers\/\">hammamvejer.com<\/a>\u00a0All gift cards are valid for one year from the date of purchase.<\/li>\n<li>Once in the website choose the vouchers you want.<\/li>\n<li>Once the payment has been made, we will send the voucher, with the purchase code, via email. Gift vouchers can be redeemed on our website.<\/li>\n<li>Gift vouchers are non-refundable.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are there special rates?&#8221; el_class=&#8221;pregunta&#8221;]&nbsp;<\/p>\n<ul>\n<li>C\u00e1diz residents*<\/li>\n<\/ul>\n<p>*Show your ID when you enjoy your session at the Hammam.[\/vc_toggle][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;]<\/p>\n<h2>Conditions of use<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;fila-texto-faq&#8221;][vc_column][vc_column_text]<\/p>\n<ul>\n<li>Phones must be switched off or in flight mode anywhere within the building.<\/li>\n<li>You must wear a bikini or swimsuit, you can purchase one from reception if necessary.<\/li>\n<li>A bathing cap is not required, but you are requested to tie up long hair.<\/li>\n<li>Respect the silence, the space and the intimacy of others, and maintain a minimum of decorum.<\/li>\n<li>Drinking water and mint tea are provided.<\/li>\n<li>Floats and pool games are not allowed.<\/li>\n<li>We are not responsible for theft or loss of personal belongings<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;]<\/p>\n<h2>General precautions<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;fila-texto-faq&#8221;][vc_column][vc_column_text]<\/p>\n<ul>\n<li>Health recommendations suggest that children under 18 years of age should not enter the steam room. Consequently, you may be asked to provide documents to prove your age.<\/li>\n<li>Pregnant women and persons suffering from heart disease, diabetes, hypo- or hypertension should not use these facilities without medical authorization.<\/li>\n<li>Persons suffering from infectious diseases that endanger the health of other users (skin problems, flu, etc.) are prohibited from entering.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;]<\/p>\n<h2>Health Measures<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;fila-texto-faq&#8221;][vc_column][vc_column_text]<\/p>\n<ul>\n<li>Staff will wear masks.<\/li>\n<li>Hydroalcoholic gel dispensers are available at the entrance to the hammam and we ask all staff and clients to sanitise their hands before entering.<\/li>\n<li>Every day before opening, a thorough cleaning and disinfection of the changing rooms is carried out.<\/li>\n<li>Frequently throughout the day, we clean the most frequently touched surfaces in the facilities: lockers, counters, handrails and benches.<\/li>\n<li>We will try to reduce the number of visitors so that there is no concentration of customers in the reception and locker rooms.<\/li>\n<li>Shoes should be left at the reception.<\/li>\n<li>During the massage, the use of masks by clients and masseurs will be mandatory only if it\u2019s necessary for health reasons.<\/li>\n<li>A hydroalcoholic gel dispenser will be available in each dressing room.<\/li>\n<li>We recommend keeping the minimum safety distance.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;vc_default&#8221; el_class=&#8221;faq fila-titulo-faq&#8221;][vc_column][vc_column_text el_class=&#8221;titulo-faq&#8221;] General information [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; el_class=&#8221;fila-texto-faq&#8221;][vc_column][vc_column_text] Each client is free to choose their own route. The duration of the tour is 90 minutes. Upon arriving at the Vejer Hammam, you will be provided with a towel and you can leave your shoes in the lockers. We keep our changing rooms stocked&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/pages\/676"}],"collection":[{"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/comments?post=676"}],"version-history":[{"count":23,"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/pages\/676\/revisions"}],"predecessor-version":[{"id":21217,"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/pages\/676\/revisions\/21217"}],"wp:attachment":[{"href":"https:\/\/hammamvejer.com\/en\/wp-json\/wp\/v2\/media?parent=676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}